Report content
Open the spot, listing, or profile → three-dot menu → Report → pick a reason and submit. If the in-app flow is unavailable, email “Content report”.
Support
Fishing Codex · Last updated 23 June 2026
For help with Fishing Codex, email hello@fishingcodex.com. Use a clear subject line so we can route quickly:
- Account or sign-in — “Account help”
- Bug or crash — “Bug report” (include Build number from Settings → About, device model, OS version)
- Web marketplace purchase or entitlement — “Marketplace help”
- Web marketplace subscription — “Subscription help”
- Refund request (web purchase) — “Refund request”
- Creator payout — “Payout question”
- Privacy or data request — “Privacy request”
- Report content — “Content report” (in-app Report flow preferred)
Best-effort response time is one NZ business day. Safety and illegal-content reports are prioritised.
Common questions
Sign in with Apple / Google — account recovery
Your Apple ID or Google Account is your Fishing Codex identity. We cannot recover it for you. Use Apple's recovery at iforgot.apple.com or Google's at accounts.google.com/signin/recovery.
Delete a spot
Open the spot, tap Delete. If you are signed in, the deletion syncs to your cloud the next time you connect.
Delete your account
Settings → Danger Zone → Delete account. Creators with active buyer obligations may need support-assisted wind-down first. Full steps: fishingcodex.com/delete-account.
Data export
Settings → Data → Data export generates a JSON file with your spots, catches, photo metadata, and account record (GDPR Article 20 portability). Rate-limited to one per 24 hours.
Web marketplace purchases
My purchase isn't showing up in the app
After completing a Stripe payment on fishingcodex.com, your entitlement syncs to the app automatically. If it hasn't appeared within 30 minutes, email “Marketplace help” with your account email and the Stripe payment reference from your confirmation email.
Cancel a web subscription
Go to fishingcodex.com/account → Subscriptions → Cancel. You keep access until the end of the current paid period.
Refund a web marketplace purchase
All web marketplace sales are final unless a statutory consumer right applies or a payment dispute is upheld. Email “Refund request” with your order details. See the Refund Policy for the full process.
App Pro (Apple / Google in-app subscription)
Cancel App Pro
iOS: Settings → Apple ID → Subscriptions → Fishing Codex Pro → Cancel. Android: Google Play → profile icon → Payments & subscriptions → Subscriptions → Fishing Codex Pro → Cancel. You keep access until the end of the current paid period.
Refund App Pro
App Pro is processed by Apple or Google. Fishing Codex does not issue refunds for in-app purchases. iOS: reportaproblem.apple.com. Android: Google Play refund request. Statutory consumer rights under the NZ Consumer Guarantees Act 1993 and the Australian Consumer Law are not affected.
Creator payouts
Creator payouts are processed by Stripe directly to your connected Stripe Standard account. FCL collects a 15% platform fee at the time of each web purchase. The remainder is transferred to your Stripe account net of Stripe's processing fee; Stripe then pays out to your bank on your configured payout schedule.
Check your balance, bank details, and payout schedule in your Stripe dashboard. For payout questions not answered there, email “Payout question”. Full creator terms: Creator Agreement.
Marine reserves and fishing regulations
Fishing Codex does not display marine reserves, protected areas, or any regulatory boundary on any map surface. You are responsible for knowing the rules where you fish. NZ: Fisheries New Zealand (MPI) and DOC. AU: your state fisheries authority.